FAQ

What customizations do your machines offer for beverages?

Our machines provide over 20 unique selections that suit every palette, from strong to mild, sweet to aromatic, full foam to minimal. You can change beverage options at any time or we can change them by the season, at no additional cost to you.

Can your machines pour different sizes of cups?

Our systems can accommodate every size from espresso demi-tasse cups to carafes of fresh brewed coffee.

Can your machines track usage?

Our systems provide full account management capabilities. We can accurately monitor every beverage that is served for invoicing and on-time product replacement.

How are the hot chocolates & vanilla beverages made?

Our chocolate and vanilla granulates create the finest in hot chocolates and vanilla beverages. Made with granulated skim milk, 100% dairy, the products are heated and whipped separately, then blended together into an aromatic and delicious drink.

Are your machines environmentally friendly?

Our systems are completely environmentally friendly — nothing goes into landfills (which is not the case for many of our competitors). Just remove plastic stir sticks and replace with wood.

Our machine grinds whole beans from the external hopper. Unlike other coffee machines, there is no packaging for the coffee, nor any paper filters, cups, pods, or pouches. Exhausted coffee grounds are dropped into an internal bin for collection and composting. Waste water from the automated cleaning cycle is collected in a sealed, internal bin for collection and disposal.

Are There Any Upfront Costs Or Commitments?

There is no cost to our clients for machine delivery, installation, first plumbing installation, basic supplies, and ongoing servicing and normal maintenance. We bill only after you have used our coffee services and only the actual number of cups your team has consumed. Our pricing model is on a “per-cup” basis with the differences in beverage prices principally due to ingredient costs. The advantage of a per-cup charge model is that you only pay for the beverages you consumed.

Do The Machines Come With Cups ?

Our machines are designed to dispense directly into mugs — the preferred choice for most clients, both for the enhanced flavour and the reduced environmental impact. With a generous 6.7” delivery area, they accommodate everything from classic mugs to tall cups and small jugs with ease.

For spaces where takeout is common or guest volume is high, we offer paper cups in multiple sizes to complement the experience.

Do The Machines Need Water?

Filtered water is a critical component of a good, flavourful cup of coffee. Our machines can operate with autonomous water tanks, but we strongly prefer a direct water line connection with an inline filter for the best results.

Most locations prefer to have their team handle the installation — we’re happy to supply a water line kit and, when needed, can also handle the install ourselves. We take care of periodic filter replacements to ensure optimal taste and machine performance.

What Size of Workplaces Do You Typically Service?

We work with a wide range of locations — from small teams to large, high-traffic spaces. Our machines can comfortably handle anywhere from 30 to 300 cups a day, with both countertop and floor-standing models to match your layout and needs.

How Do You Know When To Refill The Machine?

Our Systems provide full account management capabilities – we can accurately monitor every beverage that is served for invoicing and on-time product replacement.

What If I Change My Mind In The Future?

You can cancel at any time. No contracts or cancellation fees!

Who Pays for the Coffee?

We offer flexible pricing models to suit the needs of each location. Whether your organization prefers to cover the cost for staff and guests, have individuals pay per cup, or use a hybrid approach, we’ll work with you to find the right fit.

In some cases — such as restaurants or hospitality venues — we also offer profit-sharing arrangements. Whatever the setting, our goal is to create a solution that aligns with your space, traffic, and goals.

What Beans Do You Brew?

Your favourite — seriously! We offer two exclusive espresso blends, including one crafted in partnership with Patrick’s Beans and roasted weekly right here in the Forest City.

They’re organic, ethically sourced, and roasted in small batches to tightly control quality and consistency. Each batch is roasted to our Forest City flavour profile — smooth, balanced, and crafted to deliver exceptional flavour in every cup.

If you already have a preferred bean, we’re happy to brew it in your machine. Coffee is personal, and we’re here to make it exactly how you like it.